Immediate help
Sophos quickly triages, contains, and neutralizes active threats.
Sophos Rapid Response
Lightning-fast incident response to identify and neutralize active threats against your organization.
Whether it is an infection, compromise, or unauthorized access attempting to circumvent your security controls, our expert team of incident responders has seen and stopped it all.
Every second counts during an attack
When responding to an active threat, the time between the initial indicator of compromise and full threat mitigation must be as small as possible.
As an adversary progresses through the kill chain, it is a race against time to ensure they are not able to achieve their objectives.
With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. On-boarding starts within hours, and the majority of customers are triaged in 48 hours. The service is available for both existing Sophos customers and non-Sophos customers.
Rapid identification and neutralization of active threats
Expert-led incident response delivered remotely, with predictable pricing and no hidden fees.
Threat removal
Ejects adversaries from your estate to prevent further damage.
24/7 monitoring
Incident response and always-on monitoring for 45 days.
VIP treatment
Work with a dedicated point of contact and response lead.
Post-incident analysis
Threat summary detailing investigation and all actions taken.
Predictable pricing
Upfront, fixed cost with no surprising hidden fees.
45 days of 24/7 monitoring and response
The moment the incident is resolved, we transition you to proactive threat hunting and detection.
The Sophos Rapid Response team are specialists at neutralizing active threats. Once the immediate threat to your organization is neutralized, we transition you to our top-tier service, Sophos MTR Advanced in "authorize" threat response mode, providing around-the-clock proactive threat hunting, investigation, detection, and response.
Should the threat return or a related threat emerge, we will be there ready to respond at no additional cost. If you are under attack for 45 days, we defend you for 45 days during your subscription term.
Aligned incentives
Fixed-fee pricing means we're incentivized to resolve your incident as fast as possible.
Traditional Incident Response (IR) services are priced hourly, leaving you at risk to underestimate the time required to fully mitigate a threat. This leaves you open to needing to purchase additional hours. Worse, it incentivizes the traditional IR service to maximize the number of hours their response takes.
Sophos Rapid Response offers a fixed-fee pricing model with no hidden costs, determined by the number of users and servers in your estate. And it's delivered remotely, so we can initiate response actions on day one. It is in our interest, and yours, to get you out of the danger zone as expeditiously as we can, as time is never a factor in cost.
The service is available for both existing Sophos customers and non-Sophos customers.
Get help from Sophos Rapid Response
Connect with our team to discuss your incident response needs.
Get expert guidance
Our team can help you assess the situation and initiate rapid response if needed. We'll review your current environment and recommend the right course of action.
- On-boarding starts within hours
- Majority triaged in 48 hours
- Fixed-fee, no hidden costs
- Available for Sophos and non-Sophos customers
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